index

At Daaman e Khas, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer the following return and exchange policy:

1. Returns

  • We accept returns within 7 days of receiving your order.

  • Items must be returned in their original condition—unworn, unwashed, and with all tags attached.

  • Sale items and customised orders are not eligible for return or exchange.

  • To initiate a return, please contact us at support@daamene-khas.com within the specified time frame.

2. Exchange

  • Exchanges are available for size or colour discrepancies.

  • If you wish to exchange an item, please contact us within 7 days of receiving your order.

  • Items must be in their original, unused condition with tags attached for the exchange to be processed.

  • The exchange process is subject to availability. If the requested exchange item is unavailable, we will notify you and offer a refund.

3. Non-returnable Items

  • Customized suits or items altered per your request.

  • Lingerie, innerwear, or items that are hygienically sensitive.

  • Sale and discounted items.

4. Return Process

  • To start a return, email us at support@daamene-khas.com with your order number and the reason for the return.

  • You will be provided with further instructions, including the return address.

  • Shipping charges for returns are the responsibility of the customer unless the item is defective or incorrect.

5. Refunds

  • Once we receive your returned item, it will be inspected to ensure it meets the return policy criteria.

  • If the return is approved, we will process the refund to your original payment method.

  • Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of receiving your order.

  • We will provide a full refund or exchange for damaged or defective items.

  • You may be required to send photos of the defect or damage for further evaluation.

7. Customer Support
If you have any questions about returns or exchanges, please feel free to reach out to us at support@daamene-khas.com. We are always here to assist you!